Lukas Crafting (sole proprietorship of Lukas Brune)
Näsberg Losvägen 241, 827 72 Korskrogen, Sweden
Email: lukas@lukas-crafting.se

Last updated: October 2026

1. How to contact us

All returns, refunds, cancellations and complaints are handled by email: lukas@lukas-crafting.se

Please include:

• Your name and order number
• The item(s) concerned
• Whether you want a refund, a replacement or a repair
• For damaged or faulty items: clear photos of the problem and of the packaging

We aim to reply within 2 business days.

2. Right of withdrawal (14 days)

If you are a consumer in the EU/EEA, you may withdraw from your purchase within 14 days of receiving your goods, without giving a reason.

To withdraw, send us an email with a clear statement that you wish to withdraw from the contract. You may use the form in section 9, but you don’t have to. Please send your email before the 14 days have passed.

3. Exceptions: custom and personalized items

The right of withdrawal does not apply to goods that are made to your specifications or clearly personalized. This includes:

• Laser-engraved items with your text, logo or design
• 3D-printed items made to your custom design, size or colour request
• Other one-off items produced on your request

Standard items from our shop (not customized) can be returned under section 2.

If a custom item arrives damaged, faulty or different from what was agreed, section 6 applies.

4. Returning goods

1. Email us first and wait for our confirmation and return instructions.
2. Send the goods back within 14 days of telling us you are withdrawing.
3. Items must be unused, in their original condition and packed securely.
4. Return shipping costs are paid by the customer, unless the item is faulty or we sent the wrong item.
5. You are responsible for the item until it reaches us, so we recommend a tracked service. Please keep your proof of postage.

We may reduce your refund if the item has lost value because of handling beyond what is needed to check it.

5. Refunds

• We refund within 14 days after we receive your withdrawal notice. We may wait until the goods are back with us or you show proof of sending them.
• Refunds go to the original payment method, at no extra cost to you.
• The refund includes the original standard shipping cost. It does not include extra costs from choosing a more expensive delivery method.

6. Damaged, faulty or incorrect items

If your item arrives damaged, defective or not as described:

• Email us as soon as possible, ideally within 7 days of delivery, with photos.
• We will offer a replacement, repair or refund. For custom items we will remake or repair them where possible.
• We cover return shipping for faulty or wrong items.

Your statutory rights as a consumer remain unaffected (including the right to complain about faulty goods under Swedish consumer law).

7. Cancelling an order

You can cancel by email before we start production or ship your order, and receive a full refund. For custom orders, cancellation is only possible before we begin work. Please contact us as early as possible.

8. Lost or delayed parcels

If your parcel hasn’t arrived within the expected delivery time, email us and we will investigate with the carrier. If it is confirmed lost, we will send a replacement or refund you in full.

9. Model withdrawal form (optional)

Send by email to lukas@lukas-crafting.se

I hereby give notice that I withdraw from my contract for the following goods:
Order number / date ordered / date received:
Name:
Address:
Date:

10. Disputes

If we cannot resolve a complaint together, Swedish consumers can contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se). EU customers can also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.